Our responsibility is to provide you with the holiday you have booked as described in the brochure/website and as confirmed to you. However, you must tell us immediately of any failure to perform or improper performance of your Travel Arrangements (“Failure”). Subject to these Booking Conditions, if we or the Supplier/Principals negligently perform or arrange those Travel Arrangements and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your Multi-Contract Package you may be entitled to an appropriate price reduction or compensation or both. sunshine couldnt care less. If you choose to cancel your holiday in these circumstances, we will refund the hotel and transfer monies and we will waive our administration fees for processing the cancellation. any other tourist service not intrinsically part of one of the above travel services. Clearly travel companies References to “Supplier/Principal” means the third party supplier of the Travel Arrangements including but not limited to accommodation providers, transfer providers, car hire companies, and airlines. As cancellation cover applies immediately, no refund of insurance premiums can be made. Some hotel facilities may be adapted or stay closed until they can open safely. Please note that the 3-night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your Multi-Contract Package. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Where you require assistance that is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative Travel Arrangements or other such assistance you require. ABTA – The Travel Association has published further guidance today for Members and customers on holiday amendments and refunds, as the industry continues to wait for the Government to provide clarity and support from its side. The luggage allowance will be dictated by the airline in question and can again vary. Our own ratings are clearly marked and are intended to give a guide to the services and facilities you should expect from your accommodation. We limit the amount of compensation we may have to pay you if we are found liable under this clause:a. loss of and/or damage to any luggage or personal possessions and money. bigger than us and have had billions of pounds worth of support to ensure that However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation. If you fail to meet these requirements, or refuse to complete them, you may be denied boarding, exit, entry or the use of some other facility or service which forms part of your booking. Refund Credit Notes were introduced as a sort of IOU to help travel companies avoid a cash-flow crisis when they were forced to refund so many holidays at the same time. Coronavirus: Learn more about our response, travel advice, refunds and tips on keeping you safe. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. Where you require additional luggage allowance this can be added to the booking prior to checkout and paid for. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). FCO advice against all but essential travel has previously meant that there is a clear and present threat to life resulting in a total shutdown of that destination and all flights to that destination stop. pre booking seats or adding hold baggage, Supplier/Principal’s Charge + £30.00 administration fee per booking to Sunshine, Cancellation of original hotel + cost of new hotel + £80.00 administration fee to Sunshine, Cancellation of original holiday + cost of new holiday + £80.00 administration fee to Sunshine, Change of title, initial, first name or surname after booking confirmation, Supplier/Principal’s Charge + £30.00 administration fee per person to Sunshine, Supplier/Principal’s Charge + £50.00 administration fee per person to Sunshine, Cancellation of booking inside of 28 days, Supplier/Principal's charges + £150.00 administration fee to Sunshine, Cancellation of booking outside of 28 days, Supplier/Principal's charges + £30.00 per person, with a maximum charge of £150.00 to Sunshine. Sunday Closed In the event that you do feel unwell whilst abroad, we ask that you comply with instructions given by the health authorities. Thank you for dealing with this so efficiently and effectively for us all – we are already disappointed about missing our holiday and to find out we will receive a FULL refund is a great relief. In order to book your chosen Travel Arrangements, you must make payment as outlined in this clause, or otherwise requested by the Supplier/Principal of the Travel Arrangements. Please observe FCDO guidance upon your return to the UK. If your Order is subsequently rejected by our system or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. b) if you book less than 11 weeks before departure you must pay the full price of your holiday at the time of making the booking. In addition to these core hours we are working Monday-Friday 8am-6pm answering questions and sending messages to customers who are looking for clarification on their upcoming holidays. It is entirely possible that your holiday can go ahead as planned. You must check the current price and all other details relating to the Travel Arrangements that you wish to book before you make your booking. The UK Government has announced their intention to pass a cancellations within 14 days, but this assumes that airlines will have refunded We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed Travel Arrangements or to cancel them. As the contract for your Travel Arrangements is between you and the Supplier/Principal, any queries or concerns about your Travel Arrangements should be addressed to them in the first instance. This will not be applicable to visitors travelling prior to the 14th November. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/citizenship/passports. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own Travel Arrangements. This charge is included in our advertised prices.ATOL protection does not apply to all holidays and travel services listed on our website. Please do not submit multiple requests across multiple channels. The booking information that you provide to us will be passed on only to the relevant Supplier/Principal of your Travel Arrangements or other persons necessary for the provision of your Travel Arrangements. In addition, prices may vary according to the board basis of the booking and/or the ages of the children included in the booking. Where you have booked a Multi-Contract Package, additional terms and conditions apply to your booking, please see clause 27 for further details. Failure to check-in online will result in check-in fees at the airport which you will be liable to pay for. If the ATOL Holder does fail financially, any money held at that time by us or subsequently accepted from the consumer by us, is and continues to be held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to the ATOL Holder. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur; or (b) relate to any business. As per clause 13 (COVID-19), it is a condition of booking with us that you obtain travel insurance which includes cover against any COVID-19 issues or incidents which may affect your booking. In addition, if for any reason we do not receive payment, we may be required to notify the other Supplier/Principals who may take the decision to cancel your booking and charge the cancellation fees set out in their terms and conditions. It also retains the financial protection that came with original booking. If you wish to cancel your holiday, the cancellation must be in writing and authorised by the person in whose name the booking is invoiced. We accept full liability for the proper performance of our obligations under our agreement with you for the provision of your holiday. the time the booking is made. If you wish to make any change whilst on holiday (e.g. In the event that you or a member of your party has a direct legal claim against a Supplier/Principal for a refund, compensation or other loss or damage, and we agree to pay such sum to you (whether as a result of a concurrent legal obligation which we have to you or otherwise), you agree that upon such payment being made you shall assign your rights, title, interest, and benefit in and to such legal claims to us upon our request. Mr Shapps is expected to agree to companies issuing credit notes enabling the holidaymaker to book a new trip within two years. The above information applies to customers travelling to and from airports in England only and we will update with further advice when it becomes available. Adults booked per room absolute authority over the summer period want to speak to us by accessing your booking you! 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