I am trying to set up my Ring Doorbell 2 and when I press the setup button I get nothing but a solid white light. The light just stays solid. White light stays on--will not reset or connect, Re: White light stays on--will not reset or connect. Ring Video Doorbells are the latest devices you can install to keep an eye out at home. My Ring Doorbell has worked perfect up until last night. Knowing what they mean can eliminate your confusion. You should make sure that you are using the required voltage for Ring Doorbell. If you do have it set up like this, since the device is hardwired this way and getting a trickle charge to help charge the device, this will be why you see the white light all the time, indicating that it is getting that trickle charge. If a battery powers your device, your problem must be related to the power cell. Hard reset is the solution that addresses many Ring Doorbell issues. When the left side of the Ring is flashing white, this indicates that there’s an issue with your internet connection. If someone rings the doorbell or approached the door, the device will send you an alert. They are incredibly useful with excellent features that include live view, recording, two-way communication, and motion detection. That means power is not the problem. Wait until the process is complete. Very odd, but removing the battery and re-inserting it fixed the issue. If it is the worst-case scenario, you will need to buy a replacement. Arlo Home Security Cameras Review: Protect What You Love Most. Share this post: on Twitter on Facebook on Google+, Your email address will not be published. From there, select your Wi-Fi then choose ‘Forget it.’ Your phone will forget the password, and you can try reconnecting again. – it is either you successfully set up the device or failed. Regular Ring doorbell. Ring Is Spinning White . In most cases, a simple restart of your router solves this. Remove the security screw at the bottom of the faceplate. There are at least two things you can do to solve this – reset the device or remove the battery. Since you have not been able to reset this successfully and the white light stays on when not hardwired or plugged in, please give our support team a call at one of the numbers available here. Is the Doorbell showing as online in your app? The device has both AC power and a fully charged battery. There are also other features, but the gist is it allows you to see a live picture of any event that happens outside your door. Take the cover off with your thumbs by pushing it until it snaps free. Whether it indicates a problem or not, let us find out in the rest of this article. It means that your device got disconnected from the Internet, or you don’t have enough power. I would think that the tech support would know more about the product they are troubleshooting. From the app, you will be prompted to connect to the doorbell’s broadcast network. Reolink vs. Swann Cameras – Which is the Best for Your Home? Now a hole has been cut and it is flushed on a solid surface still connected to the original doorbell (hardwired - we had no issues with the doorbell before adding this one to it). If it continues showing a solid white light, something went wrong during the setup. Ring Doorbell 2 setup fails (solid white light, no spinner), Re: Ring Doorbell 2 setup fails (solid white light, no spinner). Your device should not go offline because of low power. According to Ring, a solid white light means your Ring device hardwired, and the battery is full. Is the left side of your Ring device flashing white? oursecurelife.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. You can try it by following these steps: After this, the light should no longer be stuck on solid white light. Here’s…, Ring Doorbell Flashing Blue – Here’s the Truth. @Jessjones6136 My apologizes that this was your experience with support, I'm happy to help more on this. i have the same issue. Follow the instructions on your Ring app on how to proceed during setup. Ring Doorbell Not Connecting to Wi-Fi: Here’s to Fix! It could be a low voltage or high voltage. It is crucial to remember about Ring Doorbell that you cannot set it up without charging the battery first. Ring Doorbell Poor Video Quality: Here's the Truth…, What to Do with a Ring Doorbell Black Screen? I still do not have my issue fixed. It often happens if the router is too far from where you mounted your video doorbell. I write dozens of helpful informational articles based on topics that I have identified again and again throughout my research and work experience. Hey @Moondog! You followed the steps correctly, and yet you noticed something wrong. To know for sure, here are some signs to check: If you have one or all of the symptoms above, your device must not be connected to your Wi-Fi. Additionally, oursecurelife.com participates in various other affiliate programs, and we sometimes get a commission through purchases made through our links. Arlo vs. Ring Doorbell – Which Smart Doorbell is…. In the case of a battery not charging, you can consult Ring’s Customer Support team or their support page Support.Ring.com. Any idea what could be causing this? It also means that the setup was a success. But what does it mean if you continue to see the white light flashing? But if that does not work, you can try a few other tricks. We're taking additional steps to protect our team and help reduce the spread of COVID-19. But, Just to be sure if this is what causing the white circle on the ring doorbell to flash, let’s note the symptoms: Light glowing a soft white What is the meaning of a Ring Doorbell solid white light? what tool did you use to remove the back to get to the battery? Carefully pull the faceplate off the body of the doorbell, making sure it doesn’t fall. This has resulted in longer than normal wait times. You see the device flashing soft white light, When you push the button, it gives out a sound, It stopped recording events (if already connected with app), You don’t receive alerts anymore (if already connected with app). One of these incredible smart techs is the Ring Video Doorbell. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. I am here to help you find the right home security products. Your device is probably not receiving sufficient power. Do you have your Doorbell hardwired to a previous doorbell setup? Hey @Jessjones6136. Press the Setup button, holding it down for at least 15 seconds. Reset your router by unplugging it for a few, then plug it back in. At the same time, pull the battery out from the bottom. What does this mean? It does not spin as it should do and fails to connect to the device as well. Troubleshooting Issues with Ring Video Doorbell Pro. If the device’s right side is the one flashing white, it means your Ring Doorbell is not receiving a good Wi-Fi signal. Once the battery is in, put the faceplate back in the same way you removed it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ring Video Doorbells are amazing, but setting them up can be tricky. Your device is set up correctly if you see a glowing solid white. If your Ring Doorbell is hardwired, then the battery is not the problem. If you can still see a steady white light, something went wrong with the process. I called the number you gave, and spent 30 minutes arguing with a rep who was trying to get me to remove the battery on my doorbell...i advised him that mine does not have a removable battery. 2MP vs. 4MP Security Camera: What’s the Difference? If it doesn’t, you should probably contact Ring’s Customer Support for assistance. *Amazon and the Amazon logo are trademarks of Amazon.com, Inc., or its affiliates. I plugged it in to charge and the white light came on and tayed on-- It is NOT hardwired, and never has been. Your email address will not be published. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Once you are done charging, you can then resume the setup process. It should show the circle lighting up and flash for a few seconds, which means it is restarting. Release the button after 15 seconds. Make sure the battery is charged then slide it back in, snapping it in place and securing inside. Upon checking, there isn’t a Ring Wi-Fi available as well. My device is showing online but remains lit and will not reset. This method usually resolves most Internet connection issues. You may need to update your modem or Internet plan. I did a hard reset by holding down the setup button and the issue persists. In there, you can find answers to a lot of your questions regarding Ring products. If this works, then the distance is the problem. When you pressed the setup button, nothing happens except the circle glows a solid white light. Especially odd because earlier I charged the battery overnight and re-inserted in the morning and this did not work. Fix this by going to your phone’s settings. Are you one of those who finally joined the club and own a smart tech in your home? When you are done, you can start to set it up again. They can help you make sense why your Ring Doorbell is showing a solid white light for more than a second. It applies specifically to all Ring Video Doorbells except Ring Doorbell Pro and Ring Doorbell Elite since they don’t have a built-in battery. According to the Ring website, the circle is a charging meter. As mentioned, you can try restarting your router. But if you are experiencing the symptoms mentioned above and you don’t have Internet issues, it has to be low/high voltage. – either your device completed the setup, or it didn’t. Re: Ring Doorbell 2 setup fails (solid white light, no spinner) Very odd, but removing the battery and re-inserting it fixed the issue. On that note, below is a bit of explanation on the way the Ring device flashes when you set it up. Amcrest vs. Dahua Camera – Which Security Camera is Best for You? Here is a video to help you remove and insert the battery. Amcrest vs. Hikvision: Which is The Best? Whether you want to view it in real-time or let it be recorded is up to you.
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